Customer Service Representative - State Farm Agent Team Member
Full Time • Garner
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2020 and lead a close-knit team of three built on positivity, stability, and strong morale. Before becoming an agent, I worked in medical and pharmaceutical sales and held leadership roles as an operations director and manager, experiences that shaped my people-first leadership style. I attended East Carolina University, was born and raised in Eastern North Carolina, and am married with five sons. Travel, faith, and family are central to who I am and how I lead.
Community connection matters to us, and I stay actively involved through my church and a local business networking group (BNI). For our team, we offer employer-paid hospital and life insurance, a Simple IRA, licensing reimbursement, competitive compensation with strong earning potential, nine paid holidays, two weeks of PTO, flex time, and a consistent 8:00am - 4:00pm schedule to support work-life balance.
Our office culture is high-energy, supportive, and truly “work hard, play hard,” with very low turnover and a positive atmosphere people enjoy being part of. We’re looking for driven, motivated individuals with strong work ethic, great attitudes, and dynamic personalities—insurance can be taught, but mindset and energy are what really make someone successful here.
ROLE DESCRIPTION:
I opened my agency in 2020 and lead a close-knit team of three built on positivity, stability, and strong morale. Before becoming an agent, I worked in medical and pharmaceutical sales and held leadership roles as an operations director and manager, experiences that shaped my people-first leadership style. I attended East Carolina University, was born and raised in Eastern North Carolina, and am married with five sons. Travel, faith, and family are central to who I am and how I lead.
Community connection matters to us, and I stay actively involved through my church and a local business networking group (BNI). For our team, we offer employer-paid hospital and life insurance, a Simple IRA, licensing reimbursement, competitive compensation with strong earning potential, nine paid holidays, two weeks of PTO, flex time, and a consistent 8:00am - 4:00pm schedule to support work-life balance.
Our office culture is high-energy, supportive, and truly “work hard, play hard,” with very low turnover and a positive atmosphere people enjoy being part of. We’re looking for driven, motivated individuals with strong work ethic, great attitudes, and dynamic personalities—insurance can be taught, but mindset and energy are what really make someone successful here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michelle Linker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Garner, NC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none